Outcome

Although the effectiveness of SAO was quickly proven, the acceptance of the innovative way to clean took a little time. "In the beginning, the challenge was convincing staff, clients, and tenants that the SAO works," explains Torrao. "The SAO is dispensed in a clear format and this lack of colour or odor made my staff wary there is any cleaning power in the bottle and that the surfaces are being sanitized and cleaned."

Torrao focused on education and training to help encourage acceptance. He also enforced the use of it. After several years, now his staff has come around. "Today, my staff loves using the SAO. They have no complaints and are very comfortable using it. We use it everywhere." Torrao notes that simplicity is one of the benefits the staff loves the most. "You just turn the switch on and let it pour. No spatter, no mixing, no free pouring of chemicals – which was always
a concern."

Torrao's staff also loves that it is safe: "There are no issues of chemical contamination or indigestion." Would his staff ever go back to their previous ways of cleaning using chemicals and sanitizers? "No, I don't believe they would. They actually enjoy using SAO - its clean, fresh scent with no concern over it being abrasive and toxic," states Torrao. "Even better, employees throughout the terminal building are extremely happy that we have chosen to use SAO as a method of cleaning. Many of our tenants have concerns and reactions to chemical base cleaners and are quite sensitive to odors and chemicals. The SAO has made that a thing of the past."