FAQ Library.

What is the lotus® PRO V9?
The lotus PRO V9 is an on-site cleaning system that converts tap water into Stabilized Aqueous Ozone (SAO®) for daily cleaning tasks, replacing multiple traditional chemicals.

What is Stabilized Aqueous Ozone (SAO®)?
SAO is water infused with ozone that has been stabilized to extend its usability. When dispensed from the lotus PRO system, it acts as a powerful oxidizer that helps break down soils and inactivate microorganisms, leaving no harmful residues.

What is the difference between aqueous ozone (AO) and Stabilized Aqueous Ozone (SAO)?
Aqueous ozone (AO) is ozone dissolved in water that typically dissipates quickly. SAO is engineered to remain stable for up to 24 hours for disinfecting* and up to 6 days for cleaning, allowing it to be stored and used over longer periods.

What does on-site generation mean?
On-site generation means the cleaning solution is produced at the point of use from tap water, eliminating the need to purchase, transport, and store conventional chemicals.

How does SAO clean without traditional chemicals?
SAO works through oxidation. The ozone reacts with organic material, breaking down dirt, grease, and microorganisms into simpler, harmless substances.

Does SAO smell and look like a regular cleaning chemical?
SAO appears as a clear liquid and has a very light, fresh scent that dissipates quickly. It does not contain the harsh or toxic artificial fragrances typically associated with conventional cleaners.

Who uses the lotus PRO?
The system is utilized by facility managers, cleaning professionals, food service providers, educational institutions, corporate offices, and organizations that seek to reduce chemical use while maintaining high cleaning performance. Major lotus PRO users include ISS, Sodexo, McDonald’s, Google, Microsoft, Intel, Stanford University, and more.

What industries benefit most from the lotus PRO?
While nearly every industry can benefit from the lotus PRO, common applications include healthcare, education, hospitality, food service, commercial real estate, and industrial facilities—any environment focused on cleaning efficiency and sustainability.

What is the iClean® Dashboard?
Using IoT technology, the lotus PRO V9 transmits usage data to the iClean Dashboard, a digital platform that enables managers to track system usage in real time, monitor cartridge life, and download ready-made sustainability reports to simplify ESG reporting.

^{*Claims may vary based on region. Consult your local regulatory authority for locally-approved claims.}

How does the lotus PRO compare to traditional chemical cleaning systems?
Unlike traditional systems that rely on multiple chemicals, the lotus PRO produces a single, versatile solution on-site, reducing chemical handling, storage, and operational complexity. With no toxic chemicals, SAO provides a safer, healthier environment for staff and guests while helping reduce plastic waste and chemical pollution.

How do the lotus PRO and SAO support my organization’s sustainability objectives?
The lotus PRO and SAO reduce reliance on packaged chemicals, lowering plastic waste and minimizing transportation-related emissions by generating cleaning solutions on-site and on demand. Unlike many traditional cleaning chemicals that persist in the environment, SAO is 100% biodegradable, reverting to water and oxygen after use.

How do the lotus PRO and SAO provide cost savings?
The lotus PRO and SAO replace up to 90% of everyday cleaning chemicals, reducing purchasing costs, lowering inventory management needs, and simplifying training and operations.

What is the total cost of ownership over time?
Total cost of ownership includes the initial system investment plus consumables such as cartridges and filters, which are often offset by ongoing reductions in chemical purchasing and logistics.

What is the ROI percentage and timeline for switching to lotus PRO?
ROI timelines vary depending on facility size and chemical usage; however, tersano clients report an average of 25% cost savings over time.

How do the lotus PRO and SAO simplify operations?
The lotus PRO and SAO streamline operations by consolidating multiple cleaning products into a single solution, reducing training requirements, minimizing usage errors, and decreasing storage needs. The system dispenses SAO ready-to-use, eliminating the need for measuring, mixing, or batching chemicals.

Are there case studies or real-world results available?
Yes—many organizations have implemented SAO and report reductions in chemical use, cost savings, and improved operational efficiency. Explore our Case Study Library for more information.

What are the limitations of SAO (when should I not use it)?
SAO is suitable for most everyday cleaning tasks. However, it is recommended to retain a heavy-duty cleaner or degreaser for significant grease buildup, as well as a hospital-grade disinfectant where required.

Is ozone dangerous?
Ozone gas and Stabilized Aqueous Ozone have very different safety profiles. While ozone gas at high concentrations can be harmful, ozone dissolved in water at controlled levels—such as SAO—is widely approved and used in cleaning applications as a safer alternative to traditional chemicals.

Is SAO safe to use around others?
Yes—SAO is non-toxic and fragrance-free, making it safe for use around guests, animals, and individuals with chemical sensitivities.

Is personal protective equipment (PPE) required when handling SAO?
Because SAO does not contain hazardous chemicals, it can be used without PPE. However, always follow your workplace’s standard PPE protocols.

Is SAO safe for sensitive skin?
Yes—SAO has been clinically tested and dermatologically approved for use by individuals with sensitive skin.

How long does SAO remain effective?
SAO retains effectiveness significantly longer than standard aqueous ozone, but should still be used within a defined time window after dispensing. With the SAO-24 cartridge, SAO remains effective for up to 24 hours as a disinfectant and 6 days as a cleaner. With the SAO-4 cartridge, SAO remains effective for up to 4 hours as a disinfectant* and 6 days as a cleaner.

Is SAO effective against viruses and bacteria?
SAO is highly effective against a broad range of viruses and bacteria, achieving up to a 99.99% reduction in organisms such as E. coli, Salmonella, Listeria, Influenza A, measles, and coronaviruses.*

Does SAO remove mold and yeast?
SAO kills living mold spores; however, physical scrubbing is required to remove dead spores from surfaces.

Is SAO approved by regulatory bodies (e.g., Health Canada, EPA)?
Yes—SAO is approved by multiple regulatory bodies, including Health Canada, USDA, EPA, FDA, Green Seal, HACCP, and more. For a full list of approvals, browse our Certifications Library.

Are there third-party lab tests validating SAO effectiveness?
Yes—tersano SAO has been independently validated by recognized third-party laboratories for both safety and efficacy. For a complete summary of test results, Click Here.

Does SAO work in soft or hard water conditions?
Yes—the tersano SAO Cartridge ensures consistent performance regardless of water softness or hardness.

How does the lotus PRO create SAO from tap water?
Cold tap water passes through the SAO Cartridge, which removes select minerals to ensure consistent performance. The pretreated water then flows through the lotus PRO dispenser, where ozone is safely infused. The ready-to-use solution can be dispensed into various cleaning tools and equipment.

What does the SAO Cartridge do?
The SAO Cartridge stabilizes ozone in water, extending its usability and performance.

What does the Desiccant Filter do?
The Desiccant Filter removes moisture from incoming air to support efficient ozone generation while also tracking SAO Cartridge cycles. It is replaced at the same time as the cartridge.

What is the difference between SAO-24 and SAO-4?
When paired with the lotus PRO, the SAO-24 cartridge produces SAO that is effective for up to 24 hours as a disinfectant* and 6 days as a cleaner, with a capacity of up to 3,000 liters. The SAO-4 cartridge produces SAO that is effective for up to 4 hours as a disinfectant* and 6 days as a cleaner, with a capacity of up to 5,000 liters.

What is the output rate (flow rate) of the lotus PRO?
The lotus PRO produces up to 11 liters of SAO per minute.

How do I use the lotus PRO?
Users dispense SAO directly into containers or cleaning equipment and apply it like a standard cleaning solution.

What surfaces can SAO be used on?
SAO is safe and effective on a wide range of surfaces, including floors, wood, vinyl, tile, carpet, concrete, stone, kitchen and bathroom surfaces, glass, stainless steel, and more.

Which chemicals does the lotus PRO replace?
SAO replaces many daily-use cleaning chemicals, including general-purpose cleaners, glass cleaners, sanitizers, deodorizers, air fresheners, and stainless-steel cleaners.

Does SAO remove heavy grease or buildup?
SAO is effective for everyday cleaning but may require additional solutions for heavy industrial grease or buildup.

What is the dwell time for SAO?
Dwell time varies by application. For sanitizing*, allow a minimum of 30 seconds.

Do I need to rinse surfaces after using SAO?
No—SAO is an NSF-approved no-rinse solution.

Should I mix SAO with other chemicals?
No—SAO should not be mixed with other cleaning chemicals, as doing so may reduce effectiveness.

Can SAO be used on food-contact surfaces?
Yes—SAO is HACCP and NSF certified for use on food-contact surfaces.

Is SAO suitable for carpet, upholstery, or fabrics?
Yes—SAO is safe for use on carpets, upholstery, and fabrics, and can help remove chemical residues while restoring softness and brightness.

How quickly can staff be trained to use the system?
Training is simple and streamlined due to the use of a single, ready-to-use solution.

How do I install the lotus PRO system?
Installation involves mounting the dispenser and SAO Cartridge, then connecting the system to a cold-water source and standard electrical outlet. Installation is typically performed by your local distributor.

What are the installation requirements?
Access to water, drainage, and electrical supply is required.

What type of electrical connection is required?
A standard electrical connection is sufficient.

What type of water is required?
Cold, potable water is required.

Does the system require Wi-Fi to function?
Wi-Fi is not required for dispensing SAO but is needed to transmit usage data to the iClean Dashboard.

How do I connect to the iClean Dashboard?
Connection is established during installation via network setup and is typically performed by your local distributor.

Can the system be integrated with existing facility management systems?
Yes—the iClean Dashboard is compatible with many systems, depending on available APIs or data export capabilities.

How do the lotus PRO and SAO work together to improve sustainability?
They help reduce chemical waste, plastic usage, and environmental impact by replacing traditional cleaners with an on-site generated, biodegradable solution.

Does using SAO help with LEED certification or ESG reporting?
Yes—tersano SAO is recognized in LEED v5, and the iClean Dashboard provides reporting tools to support ESG initiatives.

How much CO₂ reduction can be expected?
Reductions vary but can be significant when replacing packaged chemicals. To estimate your CO₂ reductions, try our CO₂ Reductions Calculator.

Are reporting tools available?
Yes—the iClean Dashboard provides real-time reporting on usage, sustainability, cartridge life, and more.

What happens to used SAO Cartridges?
Used cartridges can be returned for recycling through tersano’s closed-loop program.

How often do cartridges and filters need replacement?
SAO-24 cartridges require replacement after 3,000 liters; SAO-4 cartridges after 5,000 liters.

How can I monitor cartridge life?
Cartridge life can be tracked via the iClean Dashboard or the system’s indicator light.

How do ongoing costs compare to traditional chemicals?
Users typically see an average of 25% cost savings compared to traditional cleaning chemicals.

How long does the dispenser last?
Units are designed for long-term durability, with many operating in the field for over 10 years.

What customer support is available?
Comprehensive support is provided, including installation, training, ordering, and implementation.

Is on-site training provided?
Yes—tersano offers global support through its distributor network.

Does the lotus PRO come with warranty coverage?
Each system includes a minimum one-year warranty.

How do I place an order?
Orders can be placed through tersano’s authorized distributor network. Contact Us today to get started.

How do I get started with a demo or trial?
Contact Us today to begin the process and discuss next steps.

What is the tersano iClean® FLO₃?
The iClean FLO₃ is an in-line aqueous ozone system that converts cold tap water into ozonated water fed directly to equipment: ice machines, laundry machines, misting systems, faucets for produce prep, and more.

What is aqueous ozone?
Aqueous ozone is water infused with ozone. It acts as a powerful oxidizer that helps break down soils, reduce odors, and control contaminants without leaving harmful chemical residues.

Does the system operate continuously?
Yes, the system continuously creates ozonated water while water is flowing through the system without the need for manual intervention.

How is the iClean FLO₃ installed?
The system installs directly into the cold-water supply feeding the equipment and connects to a standard electrical outlet.

What utilities are required?
The system requires:

Potable cold water
Standard electrical service
Access to the equipment water line

Can the system be retrofitted into existing equipment setups?
In many cases, yes. The iClean FLO₃ is designed to integrate into existing commercial equipment infrastructure.

Can the system be used alongside existing filtration systems?
Yes. The iClean FLO₃ can often be integrated alongside existing water filtration and treatment systems.

Does the iClean FLO₃ require routine maintenance?
The only maintenance required is a filter replacement if it becomes visibly dirty.

Why is cold-water washing important?
Cold-water washing can significantly reduce energy costs associated with heating water while also helping extend textile life by reducing heat-related fabric wear and fading.

How does the iClean FLO₃ work in laundry applications?
The system installs directly into the laundry water line and continuously infuses ozone into incoming cold water.

Who can use the iClean FLO₃ for laundry?
The system can be used in hospitality, healthcare, long-term care, athletics, commercial laundries, correctional facilities, educational institutions, and industrial laundry operations.

What types of linens can be cleaned with the iClean FLO₃?
The system is suitable for:

• Bed linens
• Towels
• Table linens
• Staff uniforms
• Athletic apparel
• Microfiber cloths
• Patient gowns
• Mop heads
• Cleaning cloths
• And more

How does the iClean FLO₃ compare to traditional laundry systems?
Traditional laundry systems often rely heavily on hot water, detergents, bleach, and specialty chemicals. The iClean FLO₃ helps reduce dependence on these by generating ozonated water on-site for everyday laundering.

How can the iClean FLO₃ reduce laundry costs?
The system can provide cost-savings by reducing up to:

• 100% of hot water usage
• 100% of fabric softener, alkali, and sour
• 50% detergent, and
• 20% cycle times

To estimate your cost-savings, try our Cost-Savings Calculator.

Why is water treatment important for ice machines?
Ice machines operate in moist environments that can promote the growth of biofilm, bacteria, mold, and slime. Proper water treatment helps support cleaner operation, improved sanitation, and reduced maintenance requirements.

How does the iClean FLO₃ work in ice machine applications?
The system installs directly into the incoming water line feeding the ice machine and continuously infuses ozone into the water supply.

Who can use the iClean FLO₃ for ice machines?
The system can be used in restaurants, hotels, healthcare facilities, long-term care homes, convenience stores, foodservice operations, educational institutions, sports venues, and commercial kitchens.

What types of ice machines can be used with the iClean FLO₃?
The system is compatible with many commercial ice machine configurations, including:

• Cube ice machines
• Nugget ice machines
• Flake ice machines
• Undercounter ice makers
• Modular ice machines
• Remote condenser systems
• Ice and water dispensers
• And more

How can the iClean FLO₃ reduce ice machine maintenance costs?
The system can help prevent:

• Biofilm and slime accumulation
• Frequency of manual cleanings
• Chemical cleaner usage
• Service-related downtime
• Labor associated with cleaning and sanitation procedures

Is aqueous ozone safe for ice machine applications?
Yes. Aqueous ozone is widely used in commercial sanitation and water treatment applications when generated and applied at controlled levels.

Can the iClean FLO₃ help improve ice quality?
Yes. Cleaner water pathways and reduced buildup can help maintain cleaner, clearer, and fresher-smelling ice.

Does the iClean FLO₃ help extend equipment life?
Yes. Reducing buildup and contamination within the system can help support more efficient operation and reduce wear associated with excessive cleaning cycles.

Why is sanitation important in breweries and wineries?
Breweries and wineries operate in environments where sugars, yeast, organic residue, and moisture can contribute to microbial growth, biofilm, odors, and contamination risks. Effective sanitation helps support product quality and operational consistency.

How does the iClean FLO₃ work in brewery and winery applications?
The system installs directly into the facility’s water line and continuously infuses ozone into the water supply.

Who can use the iClean FLO₃ in brewery and winery operations?
The system can be used by craft breweries, large-scale breweries, wineries, distilleries, cideries, tasting rooms, and beverage production facilities.

What types of breweries and winery equipment can be cleaned with the iClean FLO₃?
The system can support cleaning applications for:

• Fermentation tanks
• Bright tanks
• Transfer lines
• Kegs
• Bottling and canning equipment
• Floors and drains
• Barrels and storage areas
• Production surfaces
• And more

How does the iClean FLO₃ compare to traditional cleaning methods?
Traditional sanitation programs often rely heavily on chemical cleaners and manual cleaning processes. The iClean FLO₃ helps reduce dependence on many traditional chemicals by generating ozonated water on-site for everyday cleaning applications.

How can the iClean FLO₃ reduce operational cleaning costs?
The system can help prevent or reduce:

• Chemical cleaner usage
• Water consumption (no rinse)
• Labor associated with sanitation procedures
• Equipment downtime during cleaning
• Biofilm and residue accumulation

Does the iClean FLO₃ leave chemical residues behind?
No. Ozone naturally reverts back to oxygen and water after use, leaving no harmful chemical residue behind.

Why is water quality important in floral operations?
Flowers are highly sensitive to bacteria and organic contamination in water systems. Poor water quality can contribute to premature wilting, odors, slimy buckets, and reduced vase life.

How does the iClean FLO₃ work in floral operations?
The system installs directly into the incoming water supply and continuously infuses ozone into the water.

Who can use the iClean FLO₃ in floral operations?
The system can be used by florists, floral wholesalers, flower farms, bouquet production facilities, grocery floral departments, and event floral operations. iClean FLO₃ uses aqueous ozone to oxidize contaminants, helping reduce slime, odors, and buildup commonly found in standing floral water systems.

What types of floral applications can benefit from the iClean FLO₃?
The system can support:

• Flower hydration water
• Bucket and vase sanitation
• Floral processing areas
• Bouquet preparation stations
• And more

How does the iClean FLO₃ compare to traditional floral cleaning methods?
Traditional floral operations often rely on manual cleaning chemicals and frequent bucket sanitation. The iClean FLO₃ provides ozonated water automatically and on demand to support cleaner hydration systems and practices.

How can the iClean FLO₃ reduce operational cleaning costs?
The system can help reduce:

• Bucket cleaning chemical usage
• Labor associated with cleaning floral containers
• Odors in floral coolers and drains
• Water-related cleaning issues
• Floral waste reductions

Can the iClean FLO₃ help support flower longevity?
Yes, ozone can help support healthier stems and improved flower presentation and vase life during storage and display.

Why is water quality important in produce washing operations?
Fresh produce can carry soil, organic residue, bacteria, and contaminants from harvesting, transportation, and handling. Proper washing helps support food safety and product quality.

How does the iClean FLO₃ work in produce washing and prep applications?
The system installs directly into the sink’s faucet or facility’s water line and continuously infuses ozone into the incoming water supply. The ozonated water can then be used for produce washing, rinsing, prep sinks, and food-contact cleaning applications.

What are the benefits of using iClean FLO₃ for produce washing and prep?
Benefits include:

• Cleaner, fresher produce
• Reduction in contamination and pesticides
• Longer-lasting shelf life
• Simplification of processes by replacing chemical washes and wipes
• Water usage reductions as a no-rinse solution

Who can use the iClean FLO₃ for produce washing and prep?
The system can be used by restaurants, commercial kitchens, food processors, grocery stores, produce packing facilities, cafeterias, institutional kitchens, and agricultural operations.

Is aqueous ozone safe for produce washing applications?
Yes. Aqueous ozone is widely used in commercial food processing and produce washing applications when generated and applied at controlled levels.

What types of produce can be washed using the iClean FLO₃?
The system can support washing applications for:

• Leafy greens
• Fruits
• Vegetables
• Herbs
• Root vegetables
• Fresh-cut produce
• Berries
• And more

How can the iClean FLO₃ reduce operational costs?
The system can help reduce:

• Chemical sanitizer usage
• Labor associated with manual cleaning processes
• Water-related odors and buildup
• Chemical storage and handling requirements
• Packaging waste from cleaning chemicals

Why is water treatment important for misting systems?
Misting systems operate in moist environments where standing water and fine spray distribution can contribute to biofilm, bacteria, algae, mold, and mineral buildup. Proper water treatment helps support cleaner system operation and improved sanitation.

How does the iClean FLO₃ work in misting system applications?
The system installs directly into the incoming water line feeding the misting system and continuously infuses ozone into the water supply. The ozonated water helps reduce slime, odors, and buildup within misting lines, nozzles, reservoirs, and water-contact surfaces.

What are the benefits of using iClean FLO₃ for misting systems?
Benefits include:

• Improvement in water line and system sanitation and quality
• Reduced manual cleaning processes
• Ongoing slime prevention
• Automatic process requiring minimal manual intervention

Who can use the iClean FLO₃ for misting systems?
The system can be used by produce departments, grocery stores, greenhouses, floral operations, agricultural facilities, outdoor cooling systems, restaurants, foodservice operations, and commercial humidification environments.

What types of misting systems can be used with the iClean FLO₃?
The system is compatible with many commercial misting configurations, including:

• Produce misting systems
• Greenhouse misting systems
• Outdoor cooling misters
• Humidification systems
• Floral misting systems
• Livestock cooling systems
• Patio misting systems
• And more

How does the iClean FLO₃ compare to traditional misting system maintenance methods?
Traditional misting system maintenance often relies on manual cleaning, flushing, and chemical treatments. The iClean FLO₃ continuously treats incoming water with ozone to help reduce buildup and support cleaner ongoing operation.

How can the iClean FLO₃ reduce misting system maintenance costs?
The system can help reduce:

• Slime accumulation
• Nozzle clogging
• Chemical cleaner usage
• Frequency of manual cleanings
• Labor associated with cleaning procedures
• Odors caused by stagnant water systems

Is training available for staff?
Yes, tersano and our distributor network provide installation support, operational guidance, and staff training.

Does the iClean FLO₃ include warranty coverage?
Yes, each system includes a minimum one-year warranty.

Are ongoing support services available?
Yes, tersano and our distributors provide technical support and service assistance.

How do I purchase the iClean FLO₃?
Orders can be placed through tersano’s authorized distributor network. Contact Us today to get started.

How can I request an assessment or demo?
Contact Us today to begin the process and discuss next steps.

What is PROscrub?
PROscrub is a safer alternative to harsh cream cleansers and acid-based cleaners, designed to remove tough dirt, soap scum, grease build-up, hard water deposits, and stubborn stains without damaging surfaces.

How is PROscrub different from traditional abrasive cleaners?
Unlike many conventional deep cleaners, PROscrub is formulated to clean tough messes effectively without harsh chemicals or scratching surfaces, making it safer for both users and facilities.

How does PROscrub fit into the tersano cleaning system?
PROscrub is designed to complement tersano’s SAO® cleaning solution. Use SAO for everyday cleaning, then apply PROscrub only on tougher spots that require additional scrubbing power.

Why use PROscrub instead of chemical-based degreasers or cream cleansers?
PROscrub helps reduce reliance on harsh, toxic chemicals while still delivering strong performance on difficult stains and buildup.

What surfaces can PROscrub be used on?
PROscrub is safe for use on a variety of surfaces, including:

• Porcelain
• Ceramic
• Stainless steel
• Chrome
• Carpets
• And more

Can PROscrub be used on food-contact surfaces?
Yes, PROscrub is NSF-approved for use on food-contact surfaces when used as directed.

Is PROscrub safe for restroom cleaning?
Yes, it is highly effective for removing soap scum, hard water deposits, and toilet bowl rings in restrooms.

Can PROscrub remove kitchen grease buildup?
Yes, PROscrub is designed to cut through stubborn grease buildup on kitchen surfaces quickly and effectively.

Will PROscrub scratch surfaces?
No, PROscrub is formulated to remove stubborn stains and buildup without scratching surfaces when used properly.

Can PROscrub be used on fabrics or upholstery?
Yes, PROscrub can be used on select upholstery, fabric, and soft surfaces where deeper stain removal is needed.

Is PROscrub safe to use around people?
Yes, PROscrub is designed to be safer for users than many traditional deep cleaners and degreasers.

Does PROscrub contain harsh or toxic chemicals?
PROscrub is designed as an alternative to harsh cream cleansers and acid-based cleaners, helping reduce exposure to more hazardous cleaning products.

Does PROscrub leave strong chemical odors?
PROscrub is designed to provide effective cleaning without the harsh chemical fumes often associated with traditional heavy-duty cleaners.

What PROscrub formats are available?
PROscrub is available in multiple formats:
• 1 Liter Bottle Ready to Use Formula
• 1 Gallon Jug of Ready to Dispense Concentrate (1:75)
• 5 Gallon Pail of Ready to Dispense Concentrate (1:75)
• 55 Gallon Drum of Ready to Dispense Concentrate (1:75)

How do I know which PROscrub format is right for me?
Recommended PROscrub formats depend on your facility size and usage volume:
• 1 Liter Ready-to-Use – Best for smaller sites or low-volume use where convenience is key.
• 1 Gallon Concentrate (1:75) – Best for most facilities; used with tersano dispensing equipment for accurate dilution, lower cost-in-use, and reduced handling.
• 5 Gallon Concentrate (1:75) – Best for regular usage or multi-site programs seeking maximum efficiency and supply consistency.
• 55-Gallon Concentrate (1:75) – Best for high-volume operations or multi-site programs seeking maximum efficiency and supply consistency.
In most cases, the concentrate format with tersano dispensing equipment offers the best balance of cost, control, and scalability.

What does the 1:75 concentrate mean?
The concentrated PROscrub formula is diluted at a ratio of 1-part PROscrub to 75 parts water, providing a highly economical solution for high-volume cleaning applications.

How much ready-to-use solution does PROscrub concentrate make?
• 1 Gallon Ready to Dispense PROscrub (1:75 dilution ratio) produces up to 575 (500 ml) spray bottles of ready to use solution.
• 5 Gallon Ready to Dispense PROscrub (1:75 dilution ratio) produces over 2,800 (500 ml) spray bottles of ready to use solution.
• 55 Gallon Ready to Dispense PROscrub (1:75 dilution ratio) produces over 30,000 (500 ml) spray bottles of ready to use solution.

Do I need a dispenser for concentrated PROscrub?
Yes, the concentrated version is designed to be used with tersano’s PROscrub Ready-to-Dispense dispensers to ensure correct dilution and consistent performance.

How should PROscrub be used?
Apply PROscrub directly to the affected surface—either from the ready-to-use bottle or properly diluted from concentrate—scrub as needed, and wipe or rinse according to standard cleaning procedures.

How does PROscrub support sustainability goals?
PROscrub helps reduce reliance on harsher chemical cleaners, supporting safer cleaning practices and a more sustainable chemical management program.

Can PROscrub help reduce chemical inventory?
Yes—by replacing multiple specialty abrasive or acid-based cleaners, PROscrub can help simplify cleaning supply management.

How do I place an order?
Orders can be placed through tersano’s authorized distributor network. Contact Us today to get started.

What is tersano’s microfiber line?
tersano’s microfiber line is a collection of professional-grade microfiber cloths, mops, and accessories designed to improve cleaning performance while reducing reliance on traditional cloths and disposables.

What is microfiber made of?
tersano microfiber products are made from an ultra-fine blend of recycled and virgin polyester and polyamide, engineered to lift, trap, and hold dirt, dust, grease, and moisture more effectively than traditional cleaning materials.

What products are included in the tersano microfiber line?
The line includes microfiber cloths for general and specialty surface cleaning, microfiber mop pads for floor care, and supporting accessories designed for professional cleaning workflows across different environments.

How does microfiber improve cleaning performance?
The split-fiber structure creates a larger surface area that mechanically captures and holds soils, grease, and microorganisms instead of pushing them around, resulting in more effective cleaning with less effort.

Can microfiber be used with tersano SAO®?
Yes—tersano microfiber products are designed to pair effectively with Stabilized Aqueous Ozone (SAO®), helping enhance cleaning performance while reducing or eliminating the need for traditional chemical cleaners.

What industries benefit most from microfiber cleaning systems?
Industries include healthcare, hospitality, education, food service, commercial real estate, and industrial facilities—any environment where hygiene, efficiency, and sustainability are priorities.

Are tersano microfiber products certified?
Yes, select microfiber products are Nordic Swan certified for product quality and sustainability. Please note that certification status may vary by product.

How does microfiber support sustainability goals?
Microfiber reduces the need for single-use paper towels, helping lower waste generation and environmental impact compared to traditional cleaning methods.

Why choose microfiber over disposable wipes or paper towels?
Microfiber is reusable, highly absorbent, and more effective at trapping dirt and microbes, helping reduce waste, lower operating costs, and improve cleaning performance.

How does microfiber help improve indoor air quality?
Microfiber captures fine dust and particulates more effectively than traditional materials, helping reduce airborne dust during cleaning activities.

Does microfiber help reduce cross-contamination?
Yes—when combined with proper color coding and laundering practices, microfiber helps reduce the risk of transferring contaminants between surfaces and cleaning zones.

What is a microfiber color-coding system?
A color-coding system assigns different microfiber cloths or mop pads to specific cleaning areas or tasks—such as restrooms, kitchens, or general surfaces—to improve hygiene and reduce cross-contamination.

Why is color coding important in professional cleaning?
It ensures cleaning tools are used only in designated areas, helping maintain consistent cleaning standards and reducing the risk of spreading contaminants across environments.

Are tersano microfiber products color coded?
Yes, tersano’s microfiber products are available in blue, red, yellow, and green.

Is microfiber safe for all surfaces?
Yes—when cleaned and properly maintained, microfiber is safe for most surfaces including glass, stainless steel, tile, stone, and finished wood.

Does microfiber scratch surfaces?
Microfiber is designed to be non-abrasive when used as instructed.

Can microfiber be used dry or damp?
Yes—dry microfiber is ideal for dusting and particle removal, while damp microfiber is effective for general cleaning and removing grease or smudges.

Is microfiber suitable for healthcare or food-service environments?
Yes—microfiber is widely used in hygiene-sensitive environments due to its strong soil removal capabilities and compatibility with strict cleaning protocols.

How should microfiber be washed?
Wash separately from cotton materials using mild detergent and warm water. Avoid bleach and fabric softeners, as they can damage fibers and reduce cleaning performance. For best results, wash tersano microfiber products with the tersano iClean FLO₃ and Laundry Detergent.

Can microfiber be machine dried?
Yes—tumble drying on low heat is generally recommended. High heat should be avoided to preserve fiber integrity.

Why should fabric softener be avoided?
Fabric softeners coat the fibers, reducing their ability to absorb moisture and trap dirt effectively.

How long does microfiber last?
With proper care, tersano microfiber cloths can last over 600 washes. When paired with the iClean FLO₃ and tersano Laundry Detergent, tersano’s microfiber products can last over 1,000 washes.

How do I know when microfiber needs replacing?
Replace microfiber when it becomes matted, loses absorbency, or no longer effectively captures dirt and moisture.

Can tersano help determine the right microfiber products for my facility?
Yes—tersano can help assess your cleaning needs and recommend microfiber solutions tailored to your environment and operational requirements.

Can I sample the microfiber products before purchasing?
Sample microfiber products are provided upon request. For more information, please Contact Us today.

How do I place an order?
Orders can be placed through tersano’s authorized distributor network. Contact Us today to get started.

What is the lotus® Water Treatment System (WTS)?
lotus WTS is a self-cleaning water filtration system for water and water delivery lines that protects beverage systems, ice machines, misting systems, and more from contamination and biofilm formation using innovative Active Microbial Protection (AMP™) technology.

What is Active Microbial Protection (AMP™)?
AMP™ is tersano’s proactive technology that continuously inhibits biofilm formation within water systems before contamination can spread through equipment and dispensing lines.

What applications can the lotus Water Treatment System be used for?
Designed for versatility, the lotus Water Treatment System can be integrated with various water-fed equipment configurations: beverage dispensers, juice dispensers, coffee machines, ice machines, dental hygiene lines, misting systems, and more. Wherever a standard water filtration system is in use, lotus Water Treatment System can replace it to enhance water safety, hygiene, and equipment protection.

What problems does the lotus Water Treatment System solve?
The system helps address contamination, biofilm buildup, off-flavors, equipment fouling, manual cleaning requirements, chemical residue risks, and operational inefficiencies commonly found in water and beverage systems.

Why is biofilm a concern in water systems?
Biofilm is a buildup of contaminants that can accumulate inside water lines, beverage dispensers, and ice machines. Over time, biofilm can affect beverage quality, contribute to contamination, restrict flow, and increase equipment maintenance requirements.

What types of contamination can form in water systems?
Common contaminants found in water systems can include Pseudomonas, coliforms, and other microorganisms naturally present in municipal water supplies.

What industries can benefit from the lotus Water Treatment System?
Common applications include hospitality, quick-service restaurants, food service, ice production, agriculture, hydroponics, healthcare, pharmaceutical environments, and industrial manufacturing.

What applications can the system be used for?
Applications include beverage lines, water lines, ice machines, produce misting systems, interstage rinsing, dental water lines, and other water-fed equipment requiring continuous sanitation.

What makes the lotus Water Treatment System different from traditional filtration systems?
Traditional filters primarily trap contaminants, feeding them throughout the system and creating downstream risks. The lotus Water Treatment System combines filtration with automated self-cleaning cycles on the filters and components to protect downstream equipment from contamination.

Does the system replace traditional cleaning chemicals?
Yes—the system is designed to reduce or eliminate the need for harsh chemical-based line and equipment cleaning procedures in many applications.

How does the system improve food and beverage quality?
By continuously preventing biofilm formation, the system supports cleaner water delivery and helps maintain consistent taste, clarity, and product quality.

Does the system affect beverage taste?
The system helps eliminate chlorine taste interference and contamination-related off-flavors, helping beverages maintain a cleaner, more consistent flavor profile.

How does the system improve operational efficiency?
The system automates cleaning processes, reducing or eliminating the need for manual deep cleaning tasks, equipment downtime, chemical handling, and labor requirements.

Does the system provide long-term ROI and cost-savings?
By eliminating the need for manual deep cleaning, the lotus Water Treatment System provides cost savings on labor and chemical products.

Are there hidden operational savings?
In addition to reducing labor and chemical costs, the system can help minimize downtime, service calls, PPE usage, maintenance complexity, and expensive retesting from non-conforms.

How does the system reduce human error?
Automation minimizes the need for manual chemical mixing, flushing, and disassembly, helping ensure more consistent performance.

How does the system help extend equipment life?
Unlike many traditional chemical cleaners, aqueous ozone is non-corrosive. By eliminating the need for deep cleaning, lotus Water Treatment System supports longer lasting equipment life by minimizing equipment disassembly and reassembly frequency.

How does the system support sustainability initiatives?
The system reduces reliance on packaged chemicals, minimizes water waste, decreases chemical disposal requirements, and helps lower transportation-related emissions associated with traditional cleaning products.

Does the system help reduce water waste?
Yes—the system is engineered to support efficient water usage and eliminate many wasteful manual cleaning and flushing procedures.

Does the system help reduce downtime?
Yes—automated cleaning cycles can be scheduled remotely and performed without taking systems offline for lengthy manual cleaning procedures.

Does aqueous ozone leave chemical residues?
No—aqueous ozone naturally reverts to oxygen and water, leaving no harmful chemical residues behind.

Does the system help prevent biofilm formation?
Yes—the system is designed to proactively inhibit biofilm formation within water lines and related equipment.

Can the system eliminate existing contamination?
The system is designed to both address existing contamination and help prevent future recontamination through automated cleaning cycles.

Does the system require rinsing after cleaning cycles?
No—aqueous ozone is an approved no-rinse solution.

Is the system independently tested?
Yes—the technology has undergone extensive laboratory and field testing, including accelerated component testing and real-world operational trials.

Does ozone damage beverage system components?
Extensive accelerated testing on pumps, tubing, valves, and dispensing components demonstrated compatibility with many common beverage system materials when used within intended operating parameters.

How does the lotus Water Treatment System work?
The system combines filtration, AMP technology, and automated flushing and cleaning cycles to help prevent biofilm growth and maintain water system hygiene.

What is automated forward-flush and back-flush technology?
The system automatically flushes filters to help prevent stagnation, remove buildup, and maintain cleaner water delivery throughout the system.

How does the system keep lines, filters, and components continuously clean?
The system periodically introduces controlled cleaning cycles throughout connected lines and equipment without requiring manual operator intervention.

What are RFID-enabled filters?
RFID-enabled filters allow the system to track filter life, monitor performance, and provide automated maintenance notifications.

What is IoT integration?
IoT connectivity allows the system to transmit real-time operational data, maintenance alerts, and performance reporting remotely.

Does the system work in hard water conditions?
Yes—the system is designed to operate across varying water conditions. Optional scale filters can also be integrated for high mineral-content water.

Can the system be paired with other tersano products?
Yes—the lotus Water Treatment System can integrate with solutions such as the iClean FLO₃ to further reduce manual ice machine cleaning requirements.

Does the system require daily operator involvement?
No—the system is designed to operate automatically with minimal operator interaction.

How are cleaning cycles scheduled?
Cleaning cycles can be scheduled remotely based on operational requirements.

Can the system be integrated into existing water systems?
Yes—the system is designed to integrate into many existing commercial water and beverage infrastructures.

What are the installation requirements?
Installation requires access to a municipal water supply, electrical power, drainage, and internet connectivity for IoT functionality.

What type of power connection is required?
The system operates on 100–240 VAC power.

What type of water source is required?
The system is designed for municipal potable water supplies.

What water pressures are supported?
The system supports water pressures up to 80 psi.

What is the operating temperature range?
The system is designed for water temperatures between 0–40°C.

What is the system flow rate?
The system supports flow rates ranging from approximately 0.8–18.9 L/min.

Can pre-filtration or scale filtration be added?
Yes—optional pre-filtration and scale filtration integrations are available.

How often do filters need replacement?
Although the replacement frequency depends on water quality, usage volume, and operating conditions, replacement frequency averages once per year.

How are maintenance notifications provided?
Maintenance alerts are delivered through the connected monitoring platform - the iClean Dashboard - and system notifications.

What support is available?
tersano provides installation, onboarding, training, technical support, and ongoing customer service through its distributor network.

Is training required?
Minimal training is typically required due to the system’s automated operation and simplified workflows.

Is warranty coverage included?
Yes—the system includes a minimum one year warranty.

Are remote diagnostics available?
Yes—IoT connectivity enables remote monitoring and diagnostic capabilities.

How do I get started?
Contact Us or an authorized distributor to discuss your application requirements, installation options, and deployment planning.

Can I request a demo or pilot installation?
Yes—demo opportunities and pilot programs may be available depending on region and application type. Contact Us today to get started.