Privacy Policy
At Tersano Inc., we are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from tersano (the “Site”).
When you interact with the Site, we collect information in two primary categories: Device Information and Order Information.
Device Information
When you visit the Site, we automatically collect certain information about your device, including:
- Technical Data: Web browser type, IP address, time zone, and installed cookies.
- Browsing Data: Individual web pages or products viewed, referring websites or search terms, and how you interact with the Site’s interface.
We collect this information using the following technologies:
- Cookies: Data files placed on your device that often include an anonymous unique identifier.
- Log Files: Tracks actions occurring on the Site, including your IP address, browser type, and date/time stamps.
- Web Beacons, Tags, and Pixels: Electronic files used to record information about your browsing behavior and the effectiveness of our marketing.
Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect specific details to fulfill your request:
- Identity & Contact: Name, billing address, shipping address, email address, and phone number.
- Payment Information: Credit card numbers (processed securely) and other accepted payment methods.
We use the information we collect to provide a seamless experience and fulfill our obligations to you.
To Fulfill Orders
- Processing payments and arranging for shipping.
- Providing invoices, order confirmations, and tracking updates.
- Screening orders for potential risk or fraud.
To Improve Our Services
- Generating analytics to understand how customers navigate the Site.
- Assessing the success of our marketing and advertising campaigns.
- Optimizing the Site experience for your specific device.
To Communicate with You
- Providing customer support and responding to inquiries.
- Sending information or advertising regarding our products and services, in alignment with the preferences you have shared with us.
We share your Personal Information with trusted third parties to help us operate efficiently:
- Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
- Google Analytics: We use Google Analytics to understand how our customers use the Site. You can read more about Google’s privacy practices here. You may also opt-out of Google Analytics here.
- Compliance & Legal: We may share your information to comply with applicable laws and regulations, respond to a subpoena or search warrant, or protect our legal rights.
We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. To learn more about how targeted advertising works, visit the Network Advertising Initiative (NAI).
You can opt out of targeted advertising via the following links:
- Facebook Ad Settings
- Google Ad Settings
- Bing Personalized Ads
- Digital Advertising Alliance Opt-Out Portal
Do Not Track
Please note that we do not alter our Site’s data collection practices when we detect a "Do Not Track" signal from your browser.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us using the information below.
Please note that your information will be transferred outside of Europe, including to Canada and the United States, to fulfill contracts (such as orders) or to pursue our legitimate business interests.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.